What is Elevance Health?

Elevance Health (formerly Anthem) is a leading U.S. healthcare organization. SproutVest partnered with them to enhance their member portal's performance and user experience, a core component of their digital health ecosystem.

How long did SproutVest work with Elevance Health?

SproutVest's engagement with Elevance Health lasted 24 months (2 years), focusing on digital transformation, data analytics consulting, and agile product management for their member portal.

What challenges did Elevance Health face?

Elevance Health faced login and authentication performance issues, provider data accuracy problems, complex systems integration challenges, and the complexity of coordinating between onshore and offshore development teams within a large enterprise structure.

What services did SproutVest provide to Elevance?

SproutVest provided Digital Transformation consulting, Data Analytics services, and Agile Product Management to optimize authentication flows, improve provider data accuracy, and enhance the overall digital member experience for Elevance Health's member portal.

Elevance Health Digital Transformation Case Study | SproutVest

Overview

Client: Elevance Health (formerly Anthem)
Industry: Life Sciences & Healthcare
Project Duration: 24 months
Core Services: Digital Transformation, Data Analytics Consulting, Agile Product Management

Elevance Health, a leading U.S. healthcare organization, partnered with SproutVest, LLC to enhance the performance and user experience of its member portal—a core component of its digital health ecosystem.

The project’s mission was to optimize login and authentication processes, improve provider data accuracy, and strengthen the overall digital member experience through agile execution and data-driven decision-making.

Challenges

Elevance Health faced several mission-critical challenges impacting both user satisfaction and operational efficiency:

Login and Authentication Performance: Users experienced inconsistent login and session performance, requiring a complete review and optimization of authentication flows.
Data Quality and Accuracy: Provider data needed extensive validation and enhancement to ensure members could reliably locate and connect with healthcare providers.
Complex Systems Integration: Coordination between the Service Oriented Architecture (SOA) team and multiple onshore and offshore development teams presented significant communication and technical hurdles.
Enterprise Scale Complexity: Navigating a large-scale enterprise structure required persistence, adaptability, and strategic stakeholder management to gather requirements and drive decisions.

SproutVest, LLC addressed these challenges by applying its deep expertise in agile product management, data analytics, and solution architecture tailored for the healthcare technology sector.

Solutions Implemented

SproutVest led the initiative to transform Elevance Health’s digital platform experience through a mix of analytics, engineering collaboration, and agile delivery:

End-to-End Login Optimization: Conducted root-cause analysis of authentication bottlenecks and implemented performance improvements to deliver faster, more reliable login experiences.
Provider Data Quality Initiative: Led the Provider Finder Scrum Team to enhance data accuracy and speed, improving search results and trustworthiness of provider listings.
Cross-Functional Integration: Managed technical alignment between the SOA integration team, onshore developers, and offshore engineering partners to ensure a unified and efficient workflow.
Agile Delivery Framework: Introduced agile project management processes, sprint cycles, and reporting standards to improve velocity and transparency across teams.

Results

SproutVest delivered tangible outcomes that significantly improved Elevance Health’s digital performance and member satisfaction:

🚀 Enhanced Login & Authentication: Identified and resolved performance bottlenecks, resulting in faster login speeds and fewer authentication errors.
📊 Increased Data Accuracy: Elevated the quality and completeness of provider data, leading to a more reliable and user-friendly provider search experience.
🤝 Seamless Team Integration: Successfully bridged the gap between SOA, onshore, and offshore teams, ensuring smooth delivery across complex enterprise systems.
⚙️ Agile Efficiency Gains: Accelerated project delivery timelines through agile methodologies, maintaining focus on measurable business outcomes.

Why Healthcare Leaders Choose SproutVest

SproutVest, LLC is a trusted partner for healthcare technology companies, payers, and enterprise organizations seeking to improve digital platforms through data, design, and agile execution.

Key Strengths

🧠 Healthcare Data Analytics Expertise: Proven ability to extract insights from complex datasets to inform performance improvements and strategic planning.
🔄 Agile Product Management Excellence: Deep experience managing enterprise-scale projects using agile frameworks that drive measurable results.
🧩 Enterprise Systems Integration: Skilled in orchestrating collaboration across onshore/offshore teams and service-oriented architectures.
💡 Solution-Oriented Mindset: Persistent in navigating complex, regulated environments to deliver innovative, compliant, and high-impact solutions.

Impact Summary

By partnering with SproutVest, Elevance Health successfully modernized its member portal, achieving measurable gains in login performance, data accuracy, and user satisfaction.

This engagement underscores SproutVest’s leadership in delivering digital transformation solutions that help healthcare organizations provide faster, smarter, and more connected member experiences.